Refund policy
Return & Refund Policy
At Floormat.in, customer satisfaction is our top priority. If you receive a damaged, defective, or incorrect product, we’re here to help.
🔄 Replacement Policy
-
We offer a 6-day replacement policy from the date of delivery.
-
Replacement requests must be raised within 6 days of receiving the product.
-
The product must be unused, unwashed, and in its original packaging with all tags intact.
❌ Non-Returnable Items
-
Products damaged due to customer misuse or negligence.
-
Items that are used, washed, or altered after delivery.
-
Requests raised after 6 days from delivery.
💰 Refund Policy
-
Refunds are only applicable for prepaid orders.
-
For eligible cases, refunds will be processed to the original payment method.
-
Refunds are initiated within 5–7 business days after approval.
-
Bank or payment gateway delays may take additional time beyond our control.
🚚 Replacement Process
-
Contact our customer support via WhatsApp or email with your order ID.
-
Share clear images or videos of the issue.
-
Once approved, a free replacement will be shipped.
🚫 Cash on Delivery (COD) Orders
-
COD orders are not eligible for refunds.
-
In case of approved issues, a replacement will be provided instead.
📦 Return Pickup
-
Pickup availability depends on your serviceable location.
-
If pickup is unavailable, customers may be asked to self-ship the product.
⚠️ Important Notes
-
Color or design variations due to lighting or screen differences are not considered defects.
-
Minor size differences may occur due to manual measurement.
For any questions or assistance, feel free to reach out to us via WhatsApp. We’re always happy to help!